Fase 1: come lo ha imparato
VET programme on energy efficiency and an undergraduate degree in Environmental Sciences.
Developed the technical and environmental knowledge required to enter the renewable energy sector, combining vocational skills with a broader understanding of sustainability.
Fase 2: competenze acquisite
Technical Support Officer at a photovoltaic solar company; on-the-job learning.
Applied technical knowledge to support photovoltaic installations while developing customer service, communication and coordination skills.
Fase 3: come lo ha imparato
Promotion to Customer Service Supervisor and Department Manager; learning through practical experience and mentoring.
Led the customer service department, improved internal processes, coordinated staff training and strengthened team performance.
Fase 4: come lo ha imparato
Supervisory experience, collaboration with colleagues, continuous professional development.
Manages customer service operations, supports colleagues' development, and contributes to the wider adoption of photovoltaic energy solutions that help reduce greenhouse gas emissions.
Finanziato dall'Unione Europea. Tuttavia, le opinioni e i pareri espressi sono esclusivamente quelli dell'autore o degli autori e non riflettono necessariamente quelli dell'Unione Europea o dell'Agenzia esecutiva europea per l'istruzione e la cultura (EACEA). Né l'Unione Europea né l'EACEA possono essere ritenute responsabili per essi.
