Stage 1: how she learned it
VET programme on energy efficiency and an undergraduate degree in Environmental Sciences.
Developed the technical and environmental knowledge required to enter the renewable energy sector, combining vocational skills with a broader understanding of sustainability.
Stage 2: skills acquired
Technical Support Officer at a photovoltaic solar company; on-the-job learning.
Applied technical knowledge to support photovoltaic installations while developing customer service, communication and coordination skills.
Stage 3: how she learned it
Promotion to Customer Service Supervisor and Department Manager; learning through practical experience and mentoring.
Led the customer service department, improved internal processes, coordinated staff training and strengthened team performance.
Stage 4: how she learned it
Supervisory experience, collaboration with colleagues, continuous professional development.
Manages customer service operations, supports colleagues' development, and contributes to the wider adoption of photovoltaic energy solutions that help reduce greenhouse gas emissions.
Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them.
